Shipping Policy

This Shipping Policy outlines the order processing, shipping, and delivery terms for all hair care, body care, and fragrance products purchased from our website.

We process all orders within 1–3 business days after order confirmation and payment verification. Orders are not processed or shipped on weekends or holidays. We will send you a notification once your order has been shipped.

Once your order is shipped, we will provide you with a tracking number so you can monitor the delivery status. Estimated delivery time is 6–12 business days after the shipping date. Delivery times may vary slightly due to external factors beyond our control.

You are responsible for providing accurate and complete delivery information. We are not liable for delays or failed delivery caused by incorrect, incomplete, or outdated address details. If delivery issues arise due to inaccurate information, you may be responsible for related additional costs.

If your package is returned to us due to an invalid address, refusal of delivery, or failure to collect, we will notify you and assist with resolving the issue. In the event of lost or missing packages during transit, please contact our customer service team promptly. We will investigate and provide a reasonable solution for you.

We ship to most global destinations. Some remote areas may experience minor delays in delivery timeframes.

If you have any questions about shipping, tracking, or delivery, please contact our customer service team for further assistance.